Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 1 - 2 weeks
  • North America : 6 - 8 business days
  • Europe : 1 - 2 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

PRIVACY POLICY ~
As a US based seller on Etsy.com, Urban Industrial Craft sells to a select group of countries, as noted in each
listing under shipping & policies. As a customer, the information you provide is used only for Etsy related communication and transactions regarding order fulfillment, shipping/delivery, providing customer support.

The personal data you provide is retained for legal, business and tax records only, and none will be re-used by Urban Industrial Craft for marketing purposes, transferred or shared with any other entity without your express permission. If you have any concerns about my privacy policy, please contact me.

Customer details are retained by Etsy electronically as provided by the buyer when they opt in via the purchase. Please review Etsy Privacy Policies outlined here, which you agree to when you enter into any
transaction;
https://www.etsy.com/legal/privacy/

Legal imprint